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Grievance redressal
If something has gone wrong, tell us. Every complaint gets a number you can track, and a written reply within 30 days.
How we handle a complaint
Tell us what went wrong
Use the form on this page, call us or email us. The form gives you a complaint number straight away. If you call or email, we give you the number within 48 hours.
We look into it and reply
Our team checks what happened and gives you a written reply within 30 days. You can read it, and see the progress, on this page at any time.
Ask for a review
Not happy with our reply, or no reply after 30 days? Ask our Grievance Redressal Officer to review it. You will get a reply within 15 days.
Go to an outside authority
If you are still not satisfied, you can take your complaint to the authorities listed below. You can go to them at any stage.
Raise a complaint
Raising a complaint is free. Please do not share OTPs, PINs, passwords or full card and bank numbers here.
Check a complaint
Grievance Redressal Officer
Debsankar Das
011 6932 0131
9:00 AM – 8:00 PM IST on all working days, including Saturday.
support@rbsnidhi.com
Please write “For the Grievance Redressal Officer” and your complaint number in the subject.
RBS Nidhi Limited
Flat No 612, Blk 1, Qube, Plot IID/31/1
Newtown, Kolkata – 700135
West Bengal, India
If you are still not satisfied
These authorities are independent of us. Please quote your complaint number and keep a copy of our reply.
National Consumer Helpline
The government's toll-free helpline for consumer complaints.
19158 AM to 8 PM, or online at consumerhelpline.gov.in
Consumer Commission
To file a formal consumer case, use the government's e-Jagriti portal.
Ministry of Corporate Affairs
Nidhi companies come under this ministry. For our region, write to the Regional Director (Eastern Region):
Nizam Palace, II MSO Building, 3rd Floor, 234/4 A.J.C. Bose Road, Kolkata – 700020
Cyber fraud
Lost money to online fraud? Call the national helpline at once.
1930Or report it at cybercrime.gov.in
Why is the RBI Ombudsman not listed? RBS Nidhi Limited (CIN U65999WB2022PLN256665) is incorporated as a Nidhi company under the Companies Act, 2013. The RBI's Integrated Ombudsman Scheme covers banks and certain NBFCs registered with the RBI, so this page lists the routes that apply to us.